Includes the following. Other duties may be assigned.

• Works and cooperates with co-workers and supervisors at all levels.
• Learns and performs all essential job functions accurately.
• Assist in all areas of registration including supervision of staff work assignments and assistance with special projects.
• Process registrations via telephone, walk-in, fax, and mail.
• Complete and proof data entry of seasonal programs.
• Serves as back-up to Registration Supervisor for responsibilities that include the reconciliation and verification of daily deposits and evening closing.
• Approve leave and review timecards.
• Manage the registration process for the Before and After Care (RLC) to include billing, collection of past due payments, automatic payment set up, waitlists, withdrawals and refunds.
• Complete the monthly past due process for all childcare customers and coordinating with the RLC managers.
• Attend monthly Recreational License Childcare monthly meetings and work directly with the managers to make sure the monthly process is smooth for customers.
• Research payment issues for RLC customers. 
• Serve as a resource person for any childcare policy and concerns staff may have with customers.
• Supervise 4 registration staff and 2 contingent staff to include those handling the RLC enrollment process and the Finance Assistance application process and State scholarships.
• Complete reports for RLC waiting list and enrollment numbers.
• Research payment and approve with signature the FSA (Flexible Spending Account) for summer camp and childcare customers.
• Facilitate monthly Customer Services Staff Meetings.
• Provide customer services to both the internal and external customers. 
• Responsible for identifying and applying good sustainability practices into all aspects of Department operations.
• This position may be deemed as essential, in an emergency, at the discretion of the Director.

Associates degree and two (2) years of experience, or equivalent combination of education and experience.

PREFERRED EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES:

• Proficiency in public relations, accounting procedures, and data entry.
• Competent knowledge of Windows, Excel, Word, and ActiveNet.

• While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee frequently is required to sit and use hands to touch, handle, or feel.  
• The employee is occasionally required to stand, walk, and reach with hands and arms. 
• The employee must occasionally lift and/or move up to 10 pounds.  
• Specific vision abilities required by this job include close vision, and ability to adjust focus.

• Ability to read and understand simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

• Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs.

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

ADDITIONAL INFORMATION:

TO APPLY:  You must complete an employment application online to be considered for this recruitment. Resumes cannot be substituted for completion of the job application work history. No paper applications will be accepted. 

Selected candidates may be subject to drug screening, background screening, and reference checks.       

At time of application, please submit a copy of any college degree, coursework, licenses, or certifications that you have referenced on your application. Applicants who have education obtained outside of the U.S. may need to provide proof of the equivalent U.S. education as determined by a foreign credential evaluation service, such as the National Association of Credential Evaluation Services (http://www.naces.org) or World Education Services: International Credential Evaluation (https://www.wes.org/).

Howard County Government is not sponsoring employees in application of the H-1B Visa or providing an extension of an existing H-1B Visa. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986.

Howard County is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The County prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Office of Human Resources directly at  HiringPreference@howardcountymd.gov. Requests for accommodations should not be attached to the application.